Ask a Content Strategist

You take extra care to ensure your content on your marketing materials, business cards, and Web site are accurate, compelling, and drive your primary message. But what about your organic brand? This is what people see in the organic search results (not the paid search ads) when they search for you. They may search for your brand name, a generic industry-specific word, or a niche word to have you rise up in search results. How do you look? Try This Open a new “private” window in your favorite browser (to avoid cookies). Type your brand name

Let’s say you know a specific site — competitor or not — is really successful. It doesn’t matter how you know. You just know they’re bringing in the bucks. There’s something about their site that works. Can you leverage that? Oh, yes. First, don’t copy. Ok, that’s obvious. But for some reason it seems to be a human instinct. When we see something we like, we emulate. We copy structure. Tone. Colors. Words. Copying is the highest form of flattery, right? But you

As user generated content and social media campaigns zoom sky high, so is the possibility — no, probability — that people are talking about you and your brand online. Even if you don’t have a social media campaign yourself. Good talk or bad — this is great information to feed into your overall content strategy. Traditionally, your PR firm tracks and manages the publicity. But when the discussion becomes a cloud of voices, and you’d like to maintain your brand and build customer

More and more businesses are embracing social media as a part of their marketing efforts. If you have experimented at all with tools such as Facebook, forums, or Twitter, or have actively blogged and commented out there, you know the online social-sphere is different than any other type of medium. Here are some writing tips and guidelines to help you successfully connect with your customers on one of the many social media platforms, Twitter: Sincerity rules. Drop the jargon and write

To paraphrase Seth Godin in his post “Confusing Activity with Action:” we’re all doing a lot of activities online (such as me writing or you reading this post), but is it getting in the way of action? Is it getting you where you want to go? I’d like to add a thought to that. It’s not just you that should be taking action. It’s your customer. So when you’re putting together an online marketing initiative — let’s say a new e-mail series, expert

Wish you could reach more of your targeted customers online? Adding value — and I’m not talking a new product or service — could expand your reach. Sure, a new offer is valuable. And when you launch, you’ll likely write all about its benefits and features on your Web site, showing off its value. But there’s something else you — you, the expert in your industry — could provide your customers. Content. What information about your industry would potential clients find valuable? What types

Once your web site is right where you want it — it supports your brand in tone and design, attracts new visitors with seamless SEO, and converts prospects into buyers effectively — you’ll, of course, want to make it even better. One way is to take a look at your seasonal content strategy and how it fits within your overall marketing strategy. When Are Your Peak Seasons? Every Web site has highs and lows in terms of site traffic and sales.

Advertising is not evil, right? Internet advertising is just one way for companies to communicate with potential buyers. And we as consumers appreciate those ads that let us know about a cool product or service we might want. Hey cool, a new organic coffee shop in my neighborhood! An upcoming open house at my favorite art gallery. A new book by my favorite author… Oh, right … what about those other ads? The flashing ads. The dancing, sliding, morphing ads. The ads that

When you hire a good SEO expert (search engine optimization guru), she’ll have one big audacious goal: To bring your Web site as much organic traffic from search engines (like Yahoo and Google) as possible. In other words, to help people find you online on their own. A great SEO specialist will also have one eye on the type of traffic — people who actually need your product or service. Most SEO experts approach optimization in two ways: by adjusting the code of your

Which is more effective online: long or short copy? If you said short … you’re only half right. In reality, it depends. On everything really. Here’s a magic question: Where is your shopper in the buying process? At the very beginning? Then you might want to use short, scannable copy to quickly conveys the benefits of clicking to get more. Then again, I’ve also tested longer intro messages — such as personal letters or stories — that have been very effective. It’s not the